Shipping policy
Shipping Policy
At GNXTOURMERCH, we understand the importance of timely deliveries and strive to ensure that your orders arrive promptly and securely. Below is a detailed outline of our shipping process.
Free Shipping for Orders Over $79.90
We are pleased to offer free shipping on all orders exceeding $79.90. This benefit is available to customers in over 200 countries, making it easier than ever for you to enjoy our products, wherever you are.
Estimated Shipping Times
Shipping times may vary based on your location. Below are the estimated delivery windows using our Insured International Shipping Courier:
- United States: 8–25 business days
- Canada, Europe: 8–25 business days
- Australia, New Zealand: 8–25 business days
- East Asia: 8–25 business days
- Southeast Asia: 8–25 business days
- Middle East: 10–25 business days
- Mexico, Central America, South America: 10–25 business days
Tracking Your Order
All orders include tracking information. You will receive an email containing a tracking number within 1–3 business days after your order has been processed.
To track your shipment, you can:
- Visit our tracking page and enter your tracking number.
- Use the external tracking service: https://www.17track.net/en.
Package Delivery
If your tracking information shows your package as delivered but you cannot locate it, we recommend checking with neighbors or property managers to ensure it wasn’t received on your behalf. If you are unable to find your package, contact us at service@gnxtourmerch.shop for assistance.
Order Modifications and Address Changes
If you need to make changes to your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, modifications may not be possible once the order has been processed for shipping.
Questions or Concerns?
For any inquiries or concerns about your order or our shipping process, please contact us at service@gnxtourmerch.shop. Our dedicated team is here to assist you and ensure an excellent shopping experience.